Refund policy

RonaldLife refund and replacement policy
One uniform policy, applied to every product we sell – there are no model-by-model exceptions.

We refund or replace, at our cost, in these situations:
(1) Not shipped
(2) Quality issues, including defects and faults (relevant comments and photos or videos are required)
(3) The product has serious quality problems due to transportation problems
(4) The wrong product was shipped

If only part of the product is affected, we can issue a partial refund or partial replacement instead – usually faster than a full return.

We do not accept returns, and do not issue refunds, for products without a fault:
(1) Products that arrive undamaged but are no longer wanted, or that were ordered in the wrong size, colour or model
(2) Undamaged deliveries that are refused at the door

Our products are large-format furniture: once a unit has been returned or refused it cannot be resold or economically re-shipped, and the goods remain our cost rather than yours. If a customer is having second thoughts before the delivery date, contact us first – we will look for a workable alternative, such as a second delivery attempt, a different delivery address, or a settlement that lets the customer keep the goods at a reduced price.

We are not responsible for refunds or replacement in this situation:
The product is damaged due to the customer's own installation problems or operation.

Order changes and cancellations:
(1) Before the order is picked – change or cancel free of charge
(2) While the order is being prepared – we can still stop it, and the warehouse handling fee is quoted to you in writing before anything is charged
(3) Once the order has left the warehouse – it cannot be recalled by anyone

Reporting window and returns:
Damage, defect, quality problems or non-delivery must be reported within 30 days of delivery (photos required; video required for functional faults). Where a return is approved, we arrange the collection, the return freight is covered by us, and the item must be packed as it was received. Once the return is received and inspected at our warehouse, the refund is processed to the original payment method and the amount confirmed to you in writing.

 

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